How to cancel my account?

If you are using Jenji Solo and have never subscribed to the Vault offer or tried the Team plan in the past, you can delete your account directly from your online space at app.jenji.io. 
More details here. 

For safety reasons, a user cannot delete its account by himself in the following cases.

I have a Solo plan, I subscribed to the Vault offer or tried the Team plan at some point

You can ask the cancellation of your Solo account and all data associated, in accordance with the General Data Protection Regulation (GDPR) applicable from May 2018.

To do such, all you have to do is send a request by email to support@jenji.io. Please provide your Jenji ID (the email address you're using).

Feedbacks from our users are really important to us. We would be glad to hear the reasons of your request. 

I have a Team plan, I am the only user

In case you have subscribed to a Team plan and would like to delete your account, we invite you first to cancel your subscription via the configuration of your account. Go to app.jenji.io - tab My subscriptions.

You can then ask the cancellation of your account and all data associated, in accordance with the General Data Protection Regulation (GDPR) applicable from May 2018.

To do such, all you have to do is send a request by email to support@jenji.io. Please provide your Jenji ID (the email address you're using).

Feedbacks from our users are really important to us. We would be glad to hear the reasons of your request. 

Note: Our support can also downgrade your account to Jenji SOLO (free version) if you want to keep using Jenji and preserve all your data.

I am an amployee linked to an organization

We invite you to contact the Admistrator of your company's Jenji account who will be able to deactivate your account.