How to cancel my account?

For safety reasons, whether it is a Solo, Team or Enterprise plan, a user cannot delete its account by himself.

I am using the free version

You can ask the cancellation of your Solo account and all data associated, in accordance with the General Data Protection Regulation (GDPR) applicable from May 2018.

To do such, all you have to do is send a request by email to support@jenji.io. Please provide your Jenji ID (the email address you're using).

Feedbacks from our users are really important to us. We would be glad to hear the reasons of your request. 

I have a Team plan, I am the only user

In case you have subscribed to TEAM plan and would like to delete your account, we invite you first to revoke the mandate of the monthly payment via the configuration of your account. Go to app.jenji.io - tab 'Plan & Billing'.

Once the mandate has been revoked, you can ask the cancellation of your account and all data associated, in accordance with the General Data Protection Regulation (GDPR) applicable from May 2018.

To do such, all you have to do is send a request by email to support@jenji.io. Please provide your Jenji ID (the email address you're using).

Feedbacks from our users are really important to us. We would be glad to hear the reasons of your request. 

Note: Our support can also downgrade your account to Jenji SOLO (free version) if you want to keep using Jenji and preserve all your data.

I am an amployee liked to an organization

We invite you to contact the Admistrator of your company's Jenji account who will be able to deactivate your account.