Frequently Asked Questions, Tips & More
Manage your account and your profile
- I forgot my password
- New phone, will my data disappear?
- How to use Sign in with Apple?
- How to delete payment methods?
- Is the SOLO plan really free?
- How to cancel my account?
Manage your subscriptions and billing
- How do I retrieve my subscription invoices?
- How do I terminate my Jenji Team trial period?
- I am satisfied with my Team Plan trial, how do I subscribe?
- I'm on the Solo plan, how to subscribe to probative value archiving?
- I'm on the Team plan, how to subscribe to probative value archiving?
- My subscription is taken care of by my accounting firm, how can I subscribe to archiving with probative value?
Manage your expenses in Jenji
- I cannot find my expenses, help!
- [Jenji tip] Expenditure instant overview using the quick calculator
- How to forward expenses to my accountant?
- I don't receive exports requested via the mobile app
- Can I customize my exports?
- How to manage assets/reimbursements in Jenji?
Submit expenses in Jenji
- Can I submit an expense without a receipt?
- How to use the multi-page mode?
- Which data are automatically extracted from the OCR?
- Blurry picture, focus issue, camera latency, what can I do?
- My expenses are in 'Pending for upload', what can I do?
- How to manage my Uber invoices?