Check your internet connection: good habits #1 to synchronize your expenses
From time to time, on the mobile app it might happen that expenses appear as 'Pending for upload'.
It means their processing has been paused: the expenses are not synchronized and stored on the server yet.
One of the reasons can be a poor internet connection. In this case, you will have to force the synchronization of your expenses:
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First close the Jenji app. The Support of Apple is explaining how to do that on iOS in this article. On Android, launch the recent applications menu, tap and hold on the application and swipe it to the right.
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When you are sure you have a good internet connection, reopen the app.
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From the tab To do or Expenses, swipe the screen from top to bottom to force the synchronization.
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Check that expenses previously in state 'Pending for upload' have been processed. You can also check if your expenses are now synchronized in your personal space app.jenji.io.
Update the app: good habits #2 to synchronize your expenses
You already checked, you do have a good internet connection. But are you on the last version of the Jenji app?
New versions are released regularly by our mobile development team. We advise you to check on the store if an update is available.
Automatic app updates is strongly recommended: Get on time the latest developments and possible bug fixes.
A specific process on iOS to update your expenses
You do have a good connection on your iPhone and are using the last version of the Jenji app. And yet your expenses still appear as 'Pending for upload'.
Whether you kept or not the receipts of your expenses, we advise you to follow one of the two procedures below in order to solve the current situation.
Case #1: You didn't keep your paper receipts
If you are not in possession of the paper receipts anymore, the first thing to do is to save the image of the receipts:
- Enter an expense in 'Pending for upload' and click on the image.
- Click on the sharing icon.
- Select 'Save image'.
Once images have been saved:
- Log out from the app via the Profile button at the top right from your dashboard
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Log back into your account:
- Either by using Google or Apple authentication
- Or by entering the email address and password used when you registered to Jenji.
You can now submit again your expenses with the files saved previously.
- Click on 'New' in the menu.
- Click on the PDF icon, then on Browse and select a file.
- The expense is available in the tab 'To do'. You have to check your expense. Click on the cell and if needed modify missing or incorrect data.
Case #2: You kept your paper receipts
If you are still in possession of the paper receipts, we invite you first to log out from the app via the Profile button at the top right of your dashboard.
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And to log back into your account:
- Either by using Google or Apple authentication
- Or by entering the email address and password used when you registered to Jenji.
Then, submit again your expenses in the case your data have not been saved.
Tip to synchronize your expenses if you went abroad
You might have traveled in another country recently.
In that case, the clock of your phone might not be perfectly synchronized anymore, leading to synchronization issues in Jenji.
We invite you to follow the procedure available in this article from the Support of Apple: Solving issues regarding the date and time on your iPhone. Everything then should go back to normal.