Frequently Asked Questions, Tips & More

Manage your account and your profile

• How to cancel my account?
• I want to delete a Jenji Solo account
• Is the SOLO plan really free?
• How to delete payment methods?
• How to use Sign in with Apple?
• See all 7 articles

Manage your subscriptions and billing

• I wish to cancel my Jenji Team subscription
• How do I cancel my Vault subscription?
• My subscription is taken care of by my accounting firm, how can I subscribe to archiving with probative value?
• I'm on the Team plan, how to subscribe to probative value archiving?
• I'm on the Solo plan, how to subscribe to probative value archiving?
• See all 6 articles

Manage your expenses in Jenji

• How to enter different VAT rates?
• How to manage assets/reimbursements in Jenji?
• Can I customize my exports?
• How to forward expenses to my accountant?
• [Jenji tip] Expenditure instant overview using the quick calculator
• See all 7 articles

Submit expenses in Jenji

• Is it mandatory to keep the paper receipt once my expense is created?
• How to manage my Uber invoices?
• My expenses are in 'Pending for upload', what can I do?
• Blurry picture, focus issue, camera latency, what can I do?
• Which data are automatically extracted from the OCR?
• See all 7 articles